COVID-19 vaccine fraud

Criminals are using the COVID-19 vaccine as a way to target the public by tricking them to hand over cash or financial details. They are sending convincing-looking text messages letting people know they are eligible for the vaccine or phoning people directly pretending to be from the NHS, or local pharmacy.

People are warned to be alert to these scams.

The NHS will:

  • never ask for payment – the vaccine is free
  • never ask for your bank details
  • never arrive unannounced at your home to administer the vaccine
  • never ask you to prove your identity by sending copies of personal documents such as your passport

How to spot fraud

The top four vaccine scams are as follows:

  • Text messages – People are asked to press a number on their keypad or to send a text message to confirm they wish to receive the vaccine, doing so is likely to result in a charge being applied to their phone bill and fraudsters collecting personal information to use again.
  • Phone calls – Victims receive a phone call from a fake caller offering the vaccine for a fee or asking for bank details.
  • Websites – Fake URL links to convincing-looking NHS vaccine booking forms, these look like official NHS forms and may contain some personal information already, at the end of the form it asks for the victim’s bank details.
  • In person – Criminals are calling unannounced at the homes of victims by pretending to be from the NHS to administer the vaccine there and then, in exchange for a cash payment.

How to stop fraud

Like for other scams, the following advice applies:

  1. Challenge – Could it be fake? It’s ok to reject, refuse or ignore any requests that don’t feel right. Check GOV.UK to ensure it’s genuine.
  2. Do not respond to text messages that try to get you to send money, or important personal information such as bank details or passwords.
  3. Use official government websites and refer to ‘Contact Us’ sections of websites to access information and service.
  4. Challenge unannounced callers to your home. NHS visit, if necessary will be agreed with you directly or via carers, they will never turn up unannounced.

Visit the NHS Counter Fraud Authority website for more information and guidance.

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